Terms & Conditions and Privacy Policy
Last Updated: [Insert Date]
Please read this document carefully before using the website or making a purchase. By using this website, you agree to the terms and conditions and privacy policy outlined below.
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Part I: Terms and Conditions
1. Introduction
This document forms a legally binding agreement between the customer and ShoesRelax, a website specialized in selling sports shoes within the Sultanate of Oman. By using the website, you confirm that you have read, understood, and agreed to these terms.
2. Description of Services
Shoes Relax provides an online platform for browsing and purchasing high-quality sports shoes, with free delivery across all governorates in Oman and a Cash on Delivery (COD) payment option.
3. Orders and Payments
• Orders must be placed exclusively through the website by providing accurate and complete personal and delivery information.
• Cash on Delivery is available. A valid ID (Civil ID or Passport) must be presented upon delivery.
• Orders are confirmed via SMS or email and include order number, product details, and delivery information.
4. Delivery Policy
• Delivery is free of charge across all regions in Oman.
• Expected delivery time: 1 to 5 business days, depending on the customer’s location.
• Upon delivery, the customer must inspect the product, sign the delivery receipt, and make the payment (if COD). The signature constitutes acceptance of the product in good condition.
5. Return and Exchange Policy
• Returns are accepted within 7 days from the date of delivery in the following cases:
• The product has a manufacturing defect.
• The product does not match the description (e.g., size, color, or model).
• The product must be unused, in original packaging, and in resalable condition.
• Customers may request:
• Exchange if paid via COD.
• Refund or exchange if paid in advance (electronic payment), within 7–14 working days.
6. Warranty and Liability
• All products are original and may come with manufacturer warranties.
• The website is not responsible for misuse or poor handling of the product.
• Warranty claims must be made directly with the manufacturer or their authorized center.
7. Amendments
• ShoesRelax reserves the right to modify these terms and conditions at any time.
• Customers will be notified via the website or email. Continued use of the site implies acceptance of the updated terms.
8. Governing Law
• These terms are governed by the laws of the Sultanate of Oman.
• Any dispute shall be resolved by the Omani courts, unless arbitration is mutually agreed upon.
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Part II: Privacy Policy
1. Information We Collect
We collect personal information when you use our website or place an order, including:
• Full name
• Phone number
• Email address
• Delivery address
• Order and transaction history
2. How We Use Your Data
Your personal data is used for:
• Processing and fulfilling your orders
• Improving website functionality and service
• Communicating order status and offers (with consent)
3. Data Protection
• We apply high-level technical safeguards to secure your data.
• All data is stored on encrypted and secure servers.
4. Data Sharing
• Your information will not be shared with any third parties without your explicit consent, except:
• Logistics partners for delivery purposes.
• Governmental or regulatory authorities if legally required.
5. Your Rights
• You may request access, modification, or deletion of your data at any time.
• You have the right to know what data we store and how it is used.
6. Cookies
• Our website uses cookies to enhance the user experience.
• You may disable cookies through your browser settings.
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📞 Contact Us
• Email:info.shoesrelax@gmail.com
• Phone: +96899816665
• Our social media links are listed in the website footer.
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🔒 We are committed to protecting your privacy and consumer rights in accordance with the laws of the Sultanate of Oman.
